Effective Date: 1 July 2011
The privacy of Eventchain's customers and affiliates is important to us. Therefore:
Eventchain does not sell or rent personally identifiable information.
Eventchain does not spam.
policy requires that all company employees sign a confidentiality
Eventchain collects and uses data from our customers, and from visitors to our websites, as follows:
Visitor Number Tracking: Eventchain tracks the number of visitors to Eventchain's website, as well as the pages they visit within the sites and the hyper-links they use (if any) to leave. This doesn't involve collection of any personally identifiable information. We use this information to analyze interest in and usage of the website and the Service.
Customer Account Information: When customers sign up for the Service, and during their Service relationship, we collect some or all of the following: company name, individual name, title, address, telephone number(s), email address(es), credit card number. We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history. Eventchain uses this information for customer support. We also use contact information to send customers Service-related announcements, including newsletters and notices of new Service features and related products and services provided by Eventchain partners. Customers can opt out of new product/service notices by sending an email to firstname.lastname@example.org (However, current customers may not opt out of necessary Service or account maintenance notices.) Finally, we generate statistical information regarding our customer-base and use it to analyze our business.
A. Through the Service, Eventchain provides computing and network infrastructure that hosts customer DNA data, the Clone Runs and associated results history. As a result, the infrastructure stores and transmits information about customers' businesses, as well as information collected by those businesses. We refer to all such information that we do not actively collect as "Hosted Data."
B. Eventchain is a passive recipient of Hosted Data: we take no active part in collecting it, and generally we do not access its content. However, Eventchain staff may occasionally access Hosted Data through delivery of services and support to customers.
Use of Personally Identifiable Information and Hosted Data
A. Eventchain doesn't share personally identifiable information or Hosted Data under any circumstances, except: (1) as requested by law enforcement agencies or required by law; (2) to maintain the security of the Service and of Eventchain's network and data, including by assisting third party claimants in investigating security breaches; (3) to collect money owed to Eventchain, including through legal proceedings. Eventchain doesn't access or use Hosted Data except through provision of debugging and related services, as described under "Hosted Data" above, and for the reasons listed in the preceding sentence.
A. Eventchain takes precautions to ensure that access to databases containing customer information is available only from within an internal network. Further, we typically encrypt financial information during transmission, or use secure protocols. No protocol, encryption, or other precaution can provide complete security for electronic data, so we don't provide a guarantee of security.
B. Eventchain policy requires that all its employees execute a confidentiality agreement.
C. Eventchain uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Your complete credit card number cannot be viewed by any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Eventchain.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Changing Account Information
Customers can change their account information by contacting the Eventchain billing department at email@example.com.
Reporting Misuse of Data
Customers and other third parties should contact Eventchain about any suspected misuse of their personally identifiable information or other data. All such inquiries or complaints should be directed to us via email to firstname.lastname@example.org.
Not Applicable to Third Party Data Handlers